The Fieldstone Coffee Roasters Promise
Thank you for purchasing from Fieldstone Coffee Roasters. We appreciate your business! Since we guarantee complete customer satisfaction, we offer a 100% refund of the product total to you if you are unhappy or not satisfied with any of our products. The following guidelines apply.
We require customers to ship back at least 80% of the original order of opened product to:
Fieldstone Coffee Roasters Returns
135 Wineberry Lane
Milford, NJ 08848
If customer is requesting a product refund or an exchange. Any unopened product will also need to be returned for a refund or exchange.* If you are unsure of what 80% of your product is, please see table below. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Fieldstone Coffee Roasters Customer Service at email@example.com within 15 days upon the delivery.
12 oz. bag: Must return at least 9.6 oz.
1 lb. bag: Must return at least 12.8 oz.
6 lb. bag: Must return at least 4.8 lb.
20 lb. bag: Must return at least 16 lb.
*If you do not return a product, you will not receive a refund or be able to exchange the product.
If you are unhappy with anything that you receive or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements" above).
The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. We are not responsible for damage during shipping.
In the event you receive damaged product, contact our Customer Service Department at firstname.lastname@example.org within 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, the customer is responsible for the shipping, including any damage incurred during shipping.